Privacy Policy

Last updated: January 2026

Introduction

FibreRead ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our professional carpet diagnostics and cleaning services.

We are based in Sainte-Foy-lès-Lyon, Auvergne-Rhône-Alpes, France, and operate in compliance with the General Data Protection Regulation (GDPR) and French data protection law. Please read this policy carefully. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect information in several ways:

Contact and Inquiry Information

When you contact us via email, phone, or through our website contact form, we collect your name, email address, phone number, and the details of your inquiry regarding carpet diagnostics or cleaning services. This information is used to respond to your request and provide you with professional advice.

Service Information

If you request our diagnostic or cleaning services, we may collect information about your property, carpet type, stain characteristics, and treatment history to provide accurate diagnostics and recommendations.

Website Usage Data

We may use analytics tools to collect information about how you interact with our website, including pages visited, time spent, browser type, and referring source. This helps us improve our services and user experience. We do not use this data to identify you personally.

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance functionality and analyze usage patterns. These are small files stored on your device. Most browsers allow you to refuse cookies or alert you when they are being set. If you disable cookies, some features of our website may not function properly.

Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To respond to your inquiries and provide carpet diagnostic and cleaning services
• To deliver professional advice tailored to your carpet condition and stain assessment
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To communicate with you about our services and updates to this policy
• To analyze website traffic and user behavior through analytics tools

Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

• Consent: Where you have explicitly agreed to data processing, such as through contact forms or service requests
• Contract Performance: To fulfill our obligations when providing diagnostic or cleaning services
• Legitimate Interest: To improve our website, prevent fraud, and enhance our services
• Legal Obligation: To comply with French and EU law

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting analytics, or delivering services (e.g., hosting providers, email services). These providers are contractually obligated to use your data only as necessary to provide services to us.
• Legal Requirements: When required by law, court order, or government request, we may disclose your information to comply with legal obligations.

All data processors are required to maintain confidentiality and security standards consistent with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact and Inquiry Data: Retained for up to 3 years after your last interaction with us, unless you request deletion sooner
• Service Records: Retained for 5 years to maintain service history and comply with professional standards
• Website Analytics Data: Retained for up to 12 months in anonymized or aggregated form
• Cookies: Session cookies are deleted when you close your browser; persistent cookies expire according to their settings

You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights Under GDPR

As a data subject in France and the EU, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data (the "right to be forgotten"), subject to legal exceptions
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another service
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Lodge a Complaint: You can file a complaint with the French data protection authority (CNIL) if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure transmission protocols (HTTPS) for website communications
• Restricted access to personal data within our organization
• Regular security assessments and updates
• Confidentiality agreements with all staff and service providers

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we commit to maintaining industry-standard protections.

International Data Transfers

FibreRead operates in France and processes data within the EU/EEA. If we transfer data outside the EU/EEA, we do so only with appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, in compliance with GDPR.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's use of our services.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data breach, please contact us:

We will respond to your request within 30 days, as required by GDPR.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website and services after such modifications constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy is effective as of January 2026 and supersedes all previous privacy statements.